"The elevator pitch for Paramount would be very simple: we embrace technology, we remove the repetitive red, provide brilliant customer service, by always putting the customer at the centre of what we do."
We met Spencer Lawrence a couple of months ago through pure serendipity, but what made us keep in touch was a shared belief in building Human Centred Businesses through the aid of technology (and equally our mutual hate for repetitive robot work).
Spencer is the Managing Director of Lettings for West Hampstead-based Paramount Properties, an Agency that is industry-leading winning time & time again awards for it’s successes, innovation, and charity work. So needless to say they were already doing great before the pandemic but due to their strategic thinking & willingness to embrace drastic change-not only did they keep open & thrived during lockdown, but today business is booming across the board with August becoming their all-time record breaking month!
This change was partly enabled by an idea that sparked due to the lockdown, to digitally transform the business and find more people their new home - from the comfort of their current home :).
Because we believe results speak louder than words we gathered a quick synopsis of an interview we had with Spencer regarding the key changes Paramount has encountered since starting their Digital Transformation with Holofy Skills 8 weeks ago.